Changing plans: river cabin reservation cancellation policy
This page explains the river cabin reservation cancellation policy that covers every Hill Country stay the Austin office arranges. Each lodge, inn or cabin resort writes its own terms for changes and cancellations. The office shows you those terms in writing before you agree to anything, and later carries your message to the lodge whenever your plans shift.
The lodge is the business that holds your nights and takes your payment, so its wording is the one that counts. When you want the exact rule for your dates, look at the terms printed in your quote and in the confirmation the lodge sends you.
Cancellation windows each lodge sets
Every written quote names the lodging business, the nights, and that lodge's cancellation terms. You see them before you reply with a yes, so the rules for moving or dropping your nights are clear from the first email. Terms differ from one lodge to the next. For example, the small inn at Llano currently lets guests cancel seven or more days ahead with $25 kept back, and the cabin row on the Pedernales at Johnson City charges $3 when a stay is canceled. Your quote states whatever applies to your own dates.
Until you say yes in writing, nobody has asked the lodge to hold anything in your name. A quote you decide against can simply be left alone, though a one-line reply lets the office close the file and stop checking those nights for you.
Emailing a date change to the office
Send a short message that covers three things, and the office can act on it the same phone day:
- The name on the reservation and the lodge it is with.
- The nights involved, as they appear in your quote.
- Whether you want to move the dates, shorten the stay, or cancel it.
How quickly a message reaches the lodge
A reply to your quote email works, and so does a call during phone hours; the calls and letters page lists both. The request form accepts messages at any hour of the day or night.
The office passes your change or cancellation to the lodge on the same phone day it hears from you. A message that arrives after the phones close, or on a Sunday or Monday, goes to the lodge on the next phone day. If your lodge's terms depend on a cutoff date, write with a day or two to spare so the message lands well before it.
You are also welcome to contact the lodge yourself, because it holds the reservation directly. If you do, copy the office so both sides keep the same record. Ask the lodge for a written note of any change and keep it with your quote.
Office fees for a canceled stay, and lodge refunds
Any refund comes from the lodge, under the terms in your quote, because the lodge is where you paid. Its timing and method are set by the lodge as well.
The office charges you nothing for a change or a cancellation, in the same way that planning and the written quote cost you nothing. Its income is a commission the lodge pays after a completed stay. No payment is ever taken on this website, so there is nothing here to reverse.
Dry weeks, high water and storms
Hill Country rivers rise and fall with the rain. This fall has been dry: in the 30 days to 29 October 2026, provisional readings put the Blanco at Wimberley near 6 cfs, against a usual October median of 46. Water changes from week to week, so your quote describes each river as it stands the week it is written.
If low water, flooding or a storm makes you want to move your nights, the lodge decides whether they can move. The office asks the lodge for you and passes on its answer. Where the lodge agrees, the office asks it to hold the new nights in your name; where it declines, the terms in your quote apply. For the full order of a stay from request to check-in, see how a stay comes together.
Also worth a look from here: travel agency on Exposition Boulevard in Austin